We're the Phone Company
The evil phone company AT&T just sent two more salespeople to my
front door, begging me to switch to AT&T's U-verse television,
Internet, and phone service. This is the dozenth visit I have had from
AT&T salespeople over the last five years. In addition, AT&T
has been sending me junk mail on a weekly basis.
I have steadfastly declined to switch to U-verse.
Apparently, AT&T does not keep a record of what I tell the previous
salespeople, because the next salesperson invariably asks the exact same
Yes, I presently have AT&T landline phone and DSL service. I have
had both services for years.
No, I am not interested in signing up for AT&T television service.
I do not own a television. You can not make me want one.
Yes, my DSL speeds are adequate.
No, I do not want fiber optics. I know that AT&T is being
deceptive: they offer fiber optic service to the node, not to homes.
The wire coming into my house will not change after switching to U-verse.
What do I want?
I want the same voice and Internet service that I presently have, but
at a lower price.
Follow the Money
The real problem is that AT&T's prices have skyrocketed over the
last four years. The DSL rate has nearly tripled. The landline phone
rate has increased by 60%. U-verse is AT&T's way of extracting even
more money from customers.
As expected, the AT&T salesperson can not offer a lower rate than what
I am paying today. That ends the salesperson's visit.
Lily Tomlin Said It Best
Dealing with the phone company reminds me of Lily Tomlin's
famous parody of AT&T commercials on Saturday Night Live in
So, the next time you complain about your phone service, why don't you
try using two Dixie cups with a string? We don't care. We don't have
to. We're the Phone Company.
While AT&T is obligated by the government to provide traditional
phone service, they are not obligated to provide data service. I expect
that AT&T will eventually phase out all DSL. At that time, I will
either be forced to switch to U-verse, or to find a new Internet
Through the Looking Glass
Unfortunately, the only other Internet provider in my area is Comcast.
Together, AT&T and Comcast give me a mental image of Alice in
Wonderland's Tweedledum and Tweedledee. Despite being two different
people, they are identical.
All of this underscores the need for real competition, not the phone
company/cable company duopoly that we have today.